At K Muh Nails, we value your time and are committed to providing an exceptional, personalized experience.
To maintain the highest standards of service and respect for all clients, please review our updated policy:
Retainer Fee: We do not require a deposit to book your appointment. However, a valid credit card must be placed on file at the time of booking. This is for protection against no-shows and late cancellations.
Grace Period: Clients and technicians are granted a 15-minute grace period for appointment delays and late arrivals. If you anticipate being later than 15 minutes, please contact us as soon as possible to discuss your options.
Cancellations: Appointments must be canceled at least 12 hours before the scheduled time to avoid fees.
Late Cancellations (less than 12 hours' notice) will incur a $40 fee.
No-Shows will be charged 50% of the total service amount.
Appointments Outside Operating Hours: Appointments scheduled outside of regular operating hours (early or late) are subject to an additional $40 fee.
Refunds and Quality Issues: There are no refunds for services rendered or fees incurred due to no-shows or late cancellations.
For quality-related concerns, please contact us within 5 days of the initial service. We will address the issue and, if necessary, issue a credit to your account for future use.
Appointment Duration and Rescheduling: All appointments are scheduled for a minimum of 2 hours to ensure the highest quality and attention to detail.
Appointment times cannot be shortened. If you are experiencing a time dilemma, we encourage you to reschedule in advance to ensure we can meet your needs without compromising the quality of service.
By booking an appointment, you agree to these terms. Thank you for trusting us to care for your nails— we look forward to serving you!